Refunds & Cancellation

Every coach account starts with a 30-day free trial and no card is required. Nothing is charged during the trial, and if you do nothing at the end of it, nothing is charged then either — the account simply stops accepting new clients and programme assignments until you subscribe.

Because the trial is a full month with no payment details taken, you can evaluate LiftLog properly before any money changes hands.

You can cancel at any time from Settings → Billing inside the coach app. There is no cancellation fee, no notice period, and no need to email anyone.

When you cancel, your subscription stays active until the end of the period you have already paid for. You keep full access until then; it simply does not renew.

Subscriptions are billed monthly in advance. We do not refund part-used months — if you cancel halfway through a month you keep access for the remainder of it rather than receiving half your money back.

We will refund you in full when:

• you were charged after cancelling;
• you were charged more than once for the same period;
• a technical fault on our side made LiftLog substantially unusable for an extended period and we could not fix it.

Ask by writing to support@liftlog.infrom your account’s email address. We aim to decide within 1 business day. Approved refunds are returned through Razorpay to the original payment method, and typically take 5–7 business days to appear depending on your bank.

We retry automatically and show a notice in the app. You keep working during a short grace period. If it still cannot be collected, the account moves to an unsubscribed state — you can no longer invite clients or assign programmes, but nothing is deleted. Your data and your clients’ data stay intact, and resubscribing restores access immediately.

If we change the price of your plan we will tell you at least 30 days beforehand. You can cancel before it takes effect if you would rather not continue.

Clients are invited by a coach and never pay LiftLog. If your coach’s subscription ends, your account and history remain — speak to your coach about continuing.

Anything about billing: support@liftlog.in, or see the contact page. Related: Terms of Service.